At dontoby.com, we want you to be completely satisfied with your purchase. If you are not happy with your handbag, we’re here to help.
1. Return Eligibility
You may request a return or exchange within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale or clearance items
- Used or damaged items (not due to our error)
3. Return Process
To initiate a return:
- Contact us at contactsupport@dontoby.com
- Provide your order number and reason for return
- Our support team will provide return instructions
Please do not send items back without contacting us first.
4. Refunds
Once your return is received and inspected:
- Approved refunds will be processed to your original payment method
- Processing time may take several business days depending on your payment provider
5. Exchanges
If you received a defective or incorrect item, we will gladly offer a replacement or exchange at no additional cost.
6. Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable (if applicable)
7. Contact Us
If you have any questions about returns or refunds, please contact:
contactsupport@dontoby.com